Privacy Policy

Last updated: September 2026

Information Collection

We collect information you provide directly when requesting services, including your name, email address, and details about your indoor plant care needs. This information enables us to respond to enquiries and deliver requested services.

Use of Information

Information collected serves the following purposes:

• Responding to service requests and enquiries
• Scheduling and coordinating service appointments
• Communicating about services, updates, or relevant information
• Improving service delivery and customer experience
• Maintaining records for business operations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. Information may be shared only in these limited circumstances:

• With service providers who assist in business operations, bound by confidentiality agreements
• When required by law or legal process
• To protect rights, property, or safety of our business, clients, or others

Data Security

We implement reasonable security measures to protect information from unauthorised access, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When information is no longer needed, it is securely deleted or anonymised.

Your Rights

You have rights regarding your personal information, including:

• Accessing the personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of your information, subject to legal obligations
• Withdrawing consent for information processing where applicable

Cookies and Tracking

Our website uses cookies to enhance user experience and analyse site usage. You can control cookie preferences through your browser settings. For detailed information, see our Cookies Policy.

Contact Regarding Privacy

Questions or concerns about this privacy policy or our data practices may be directed to [email protected]

Policy Updates

This privacy policy may be updated periodically to reflect changes in practices or legal requirements. Updates will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.